3/21/2023 0 Comments Dropkey travelocityMy mother was with us on one occasion when the car did this.Īnyway, when arriving back in Ohio I was going over my credit card and lo and behold, Payless charged me $740 and not the $265 originally agreed to. Sometimes it took a little to get it started. We would have to put the car in park and try to restart. While using the Jeep there were four occasions that when pulling out and trying to accelerate it would stall out and leave us sitting in traffic. My sister and mother will attest to this fact. First, it appeared the Jeep had not been cleaned as the seats had dried food and there was a particular odor that we could not discern. Anyways, I was so pleased at getting a car when it seemed that there were not many to choose from, and we went upon our merry way. I told him that was not necessary that being 65 a senior discount was appropriate. That's more than they charge for a Mustang or a Camaro or Corvette. It is a clear mistake on their part and it should be refunded!! I paid $91 a day for a 4 door Ford Edge. Payless told me today I should have caught that before I left their facility on the day I picked up the car. Instead I was charged $49 a day for the upgrade. It should have been $49 for the whole week. I also reminded him that I had agreed to a $7 a day upgrade to get 4 doors, for 7 days. I reminded him their computers were down that day and I could not close the contract. I was advised that I should have checked the car in before 3:45 on and that is why I was charged the extra day. On I called Payless again and asked about my overcharge and my refund. I did not hear anything back from Payless. He said he would open a dispute ticket up for me and I would hear back within 72 working hours. My flight was Delta # 2160 from Phoenix to Salt Lake City. I told him the computers were down when I returned the car to Phoenix Sky Harbor airport and I was not given a receipt. I had been charged $91 a day to rent a Ford Edge with 4 doors!! I also had been charged an extra day, $91 for returning the vehicle late. I had agreed to a $7 a day upgrade for the 4 doors. When I got the receipt I noticed I had been charged $49 a day for the upgrade from 2-4 doors. He sent me a copy of the receipt within a couple hours. He asked if I had ever gotten a copy of my receipt. I spoke with a "Bernard" I explained to him what had happened. It was $1,212!!! On I contacted Payless by phone to dispute the charges and to try to get a refund. I checked my bank to see if Payless had accessed my account to pay the bill.
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